Scentsy, Inc., a company incorporated under the laws of the State of Idaho, U.S.A., (referred to herein as “Scentsy,” “we,” “us” and “our”) understands the importance of privacy of individuals (referred to as “users” and “you”). Scentsy, Inc. also maintains websites for several affiliate companies and brands. This privacy notice outlines the personal information Scentsy may collect and how Scentsy will use and disclose that information. Scentsy is committed to protecting your personal information. We have adopted the following policies with regard to collection and distribution of information.
Scentsy may collect two different types of information, Personally Identifiable Information and Non-Personally Identifiable Information. “Personally Identifiable Information” (“PII”) is information that identifies you as an individual – for example, your name, address, telephone number, email address, credit card information, billing address and shipping information. “Non-Personally Identifiable Information” (“Non-PII”) is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools and any other information that does not reveal your specific identity.
During the Independent Consultant enrollment process, or while purchasing product on Scentsy maintained websites, Scentsy may collect PII about you that may be considered sensitive.
Scentsy may also collect PII about you from, among other places: information you provide directly to us, information regarding the services that Scentsy currently provides or has previously provided to you, information Scentsy receives from our affiliated entities or third parties relating to the establishment of our relationship or the provision of services to you.
This information can be received in any manner, including in-person discussions, telephone conversations, and electronic or other written communications.
Scentsy may collect PII about you to establish or maintain our relationship with you, respond to your inquiries, provide you with services you have requested, keep you informed of services we think may be of interest to you, personalize your experience with us, and other reasons.
Without PII, Scentsy may be unable to provide you with the services you have requested.
DISCLOSURE OF INFORMATION
Scentsy does not sell or lease PII about you to others.
Scentsy may share PII about you with others as permitted by contractual agreement or as required by law, such as our affiliates, third parties in connection with the provision of services to you, government entities and regulatory bodies, and those with whom you have requested us to share information.
Unless restricted by law, regulation, contract or professional standards, Scentsy may transfer PII about you outside of the United States to other countries for the purposes described in this privacy notice.
Scentsy will not share PII about you with an unaffiliated third party who is not performing services for us without first obtaining your permission, except if such sharing is otherwise permitted by this privacy notice.
Scentsy will provide PII about you to the following types of third parties for the associated reasons:
- Carriers: Scentsy will provide your name and address to companies which provide a delivery service between Scentsy and its customers as a means of delivering our products to you as quickly as possible.
- Financial Institutions: Scentsy will provide financial institutions with your payment information, name, address, and phone number in order to process any orders placed by you and complete payment of the transaction to Scentsy.
- Logistics: Scentsy will provide your name, address and phone number to those entities or people within our network of distribution in order to process and ship your orders with speed and accuracy.
Notwithstanding any other provision of this notice or the Terms and Conditions of Use to the contrary, we reserve the right to disclose and use your PII if we believe that we are required to do so: (a) by law; (b) in response to legal process, for example, in response to a court order or a subpoena; (c) in response to a law enforcement agency’s request; (d) to enforce our other terms, conditions, or policies; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of Scentsy, you or others; and/or (g) to permit us to pursue available remedies or limit the damages we may sustain. For example, we may to the fullest extent the law allows, disclose PII about you to law enforcement agencies to assist them in identifying individuals who have been or may be engaged in unlawful activities.
Because Non-PII does not personally identify you, we reserve the right to use Non-PII, and to disclose Non-PII to third parties, for any purpose.
You may request access to the PII that Scentsy has about you. You may also request the correction, amendment or deletion of PII about you that is inaccurate. Scentsy will treat requests for access, correction, amendment or deletion of PII about you in accordance with its internal policies and applicable legal requirements.
INFORMATION SECURITY AND INTEGRITY
Scentsy maintains reasonable physical, administrative and technical safeguards to protect PII from loss, misuse, or unauthorized access, disclosure, alteration or destruction. Our personnel and the personnel of our affiliates are provided access to PII about you only if they have a need to know the information in connection with a legitimate business purpose, such as (a) the provision of services to you or (b) to help identify other services that Scentsy and its affiliates offer that may be of interest or use to you.
Additionally, Scentsy will only use PII for the purpose which it was intentionally collected. Scentsy will take reasonable measures to safeguard your information and ensure that is accurate, complete and current.
In order to comply with EU data privacy directives, Scentsy applies the US-EU and US-Swiss Safe Harbor Framework developed by the US Department of Commerce pertaining to the collection, use, and retention of personal information from the European Union member countries. Scentsy complies with the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. For more information or questions concerning the Safe Harbor program please visit: https://www.export.gov/safe-harbor
Scentsy has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Scentsy, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/council/eusafeharbor/about/ for more information and to file a complaint.
CHANGES TO THIS PRIVACY NOTICE
Scentsy reserves the right to change this privacy notice. Any changes to this notice will become effective upon posting of the revised notice on the Internet or as required by law.
Please note that email communications are not necessarily secure. Accordingly you should not include credit card information or other sensitive information in your email correspondence to us.
THE SCENTSY WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. SCENTSY MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE SCENTSY WEBSITES. ANY RELIANCE ON OR USE OF SUCH MATERIALS SHALL BE AT YOUR SOLE RISK. SCENTSY MAKES NO REPRESENTATION OR WARRANTY (A) REGARDING THE STATEMENTS, ACTS OR OMISSIONS OF ANY SCENTSY INDEPENDENT CONSULTANT; (B) THAT THE SCENTSY WEBSITES WILL BE AVAILABLE ON A TIMELY BASIS, OR THAT ACCESS TO THE SCENTSY WEBSITES WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; (C) THAT DEFECTS OR ERRORS WILL BE CORRECTED; OR (D) THAT THE SCENTSY WEBSITES OR THE SERVERS OR NETWORKS THROUGH WHICH THE SCENTSY WEBSITES ARE MADE AVAILABLE ARE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
While we try to maintain the integrity and security of the SCENTSY WEBSITES and the servers from which the SCENTSY WEBSITES are operated, the SCENTSY WEBSITES may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the SCENTSY WEBSITES. If you become aware of any unauthorized third party alteration to the SCENTSY WEBSITES, contact us at [email protected] with a description of the material(s) at issue and the URL or location on the applicable SCENTSY WEBSITE where such material(s) appear.
PLEASE NOTE: Once your order is placed, it cannot be cancelled or changed. Therefore, your Scentsy Consultant is under no obligation to issue a refund.